• Frequently Asked Questions

  • 1. How can I sign up for the daily meal plan

    We’re excited to have you on board! We offer our services exclusively to our partner companies. If you want your company to be a part of Mealo, simply email our support team at: join@mealo.city. Currently we’re only offering our services to offices with 50 employees or more. Once your company is registered, you will receive a link to the registration page and you can signup using your email and phone number.

    2. How do I register my company for Mealo Perks?

    We offer a number of services to corporate offices around metro Vancouver. To join, send us an email at: corporates@mealo.city and our corporate team will be in contact with you soon.

  • 3. What are the accepted payment methods?​

    We accept Visa, Debit Visa, Mastercard and American Express. We will request your payment information once at the time of registration where it will be securely saved in your profile.

    4. How can I update my payment information?

    Currently our support team handles all changes to credit card information to ensure it is done securely. If you wish to change your payment method, email our support team at: support@mealo.city. Please do not include your payment information in your email.

  • 5. I received a text message saying my payment was declined. What can I do?

    There could be various reasons for a failed payment transaction. To get the details of why your payment has failed, email us at: support@mealo.city. Keep in mind that your is not placed if you have received this message. If you wish to place an order after fixing the problem, text back your order again.

    6. I didn’t receive today’s menu on my phone. What can I do?

    Sometimes our text messages are bounced back by our network providers. Simply text MENU to Mealo number and we’ll text you the menu. Keep in mind that we don’t offer menus on weekends and stat holidays.

  • 7. How can I see the menu?​

    We will text you the daily menu every morning at 9:30am. You can also text MENU to Mealo number anytime to get the menu. If you’re curious to know the menu for next few days, follow the link in the text message. We also email you the next week’s menu every Sunday afternoon.

    8. How can I place an order?

    Simply text ‘A’, ‘B’ or ‘C’ to the Mealo number to order. Once your order is processed you will get a confirmation text message.

  • 9. I have food allergies, how can I be sure what is included in the meals?​

    For the meals that qualify for certain dietary restrictions, we put a clear note in the description of the meal. You can see this by following the link below our daily menu. For meals that do not have a clear indication of the dietary restriction option, we cannot guarantee the ingredients used for the preparation the food. Our nutrition program team are trying hard to include more meals that can be enjoyed by all our customers. If you have questions or doubts about certain foods, you can always ask our team at: meals@mealo.city.

    10. How do you calculate the calorie count of each meal?​

    Calorie counts are either provided by the restaurant or are calculated based on the ingredients used.

  • 11. How would I know if my order is sent and processed?

    Once we receive your order, we will process your payment and send you a confirmation text message. If you didn’t receive a confirmation text, please try placing the order again. You will not be charged twice. If this problem persists, please call the Mealo number or email our support at: support@mealo.city.

    12. I didn’t get an order confirmation after I placed an order. Is everything ok?​

    If you didn’t receive a confirmation text message, please try submitting your order again. You will not be charged twice by doing so. If this problem persists, please call the Mealo number or email our support team at: support@mealo.city.

  • 13. Can I place multiple orders?​

    Yes. If you want to order multiple meals in one day, simple write the quantity of the order followed by the order letter. You can use ‘+’ sign to add multiple categories. For example, if you wish to order 1x A dish and 2x B dishes, simple text: ‘1A+2B’. If you want to order 3x C dishes, simply text: ‘3C’.

    14. Can I also buy dinner with this service?​

    Yes. If you want to order multiple meals in one day, simple write the quantity of the order followed by the order letter. You can use ‘+’ sign to add multiple categories. For example, if you wish to order 1x A dish and 2x B dishes, simple text: ‘1A+2B’. If you want to order 3x C dishes, simply text: ‘3C’.

  • 15. Can I put my account on hold so I don’t receive the daily menu by text for a while?​

    Absolutely. Simple text PAUSE to Mealo number or contact our support team at: support@mealo.city. When you want to resume the service, text START and we’ll be right back.

    16. It’s 1pm and lunch is still not here. I’m hangry.. What can I do?​

    We apologize if this has happened to you. Please let us know by calling the Mealo number or by emailing our support team at support@mealo.city. We’ll make sure to get the meal to you as early as possible and fully refund you for your order.

  • 17. How will I know if my lunch has arrived?​

    We will send you a text message once your lunch has been delivered with the type of meal you ordered.

    18. When can I expect my lunch to arrive?​

    Absolutely. Simple text PAUSE to Mealo number or contact our support team at: support@mealo.city. When you want to resume the service, text START and we’ll be right back.

  • 19. Can I customize my order?​

    We currently do not accept any meal customization for our daily menu. Our engineering team is working on providing you with this feature in the near future.

    20. Can I leave a feedback about my lunch?​

    We love your feedback. You can send your comments by replying to the Mealo number or by emailing us at: meals@mealo.city. You can also rate your lunch from 1 to 5, 5 being amazing by sending the associated number to the Mealo number after each meal.

  • 21. How can I stop receiving text messages?​

    We’re sorry to see you leave. You can opt-out of the service by simply texting STOP to Mealo number. If you ever change your mind, you can resume the service by texting START.

    22. Can I delete my account from Mealo?​

    Yes. If you wish to fully delete your account, send our support team an email at: support@mealo.city.

  • Have more questions? Contact our support team

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